Refund policy

COMMUNICATION

Any communication regarding your order, stitching, delivery timelines, returns/refunds, or order cancellation will only be entertained via our official email addresses (zelvacouture.cscs@gmail.com)or through our official customer helpline numbers.

REFUND

1. For stitched or custom orders, refund requests must be made within 48 hours of order receipt and payment confirmation.
2. For stitched or custom orders, no refund or cancellation requests will be entertained after the 48-hour window has passed.

By placing an order on www.zelvacouture.com, you agree to the above-mentioned terms and conditions. Our team will get in touch for order confirmation, verification, and processing. For items requiring stitching, our stitching team will directly coordinate with the customer regarding measurements and details.