Shipping policy

DISPATCH TIME FOR PRET

  • Local: 7 to 10 working days
  • International: 15 to 18 working days

DISPATCH TIME FOR STITCHING ORDERS:

  • Local: 12 to 15 working days
  • International: 18 to 22 working days

CUSTOM STITCHING ORDERS:

  • 25 to 30 working days for both local or international

NOTE:

  • Delivery time may exceed due to high volume order log or the unavailability of the stock.
  • All customs and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities.
    If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Zelva Couture is not liable to refund the amount for non-clearance of the Parcel.

CUSTOMER RESPONSIBILITY:

  1. All import duties, customs taxes, brokerage fees, and clearance charges are the sole responsibility of the customer.
  2. These charges are not included in our product or shipping prices.
  3. The courier (e.g., DHL, FedEx, Skynet, UPS) will directly collect duties/taxes from the customer before or at the time of delivery.
  4. If the customer refuses to pay duties/taxes, the shipment may be returned or abandoned. In such cases, shipping charges, duties, and product costs are non-refundable.